Help centre
Frequently asked questions
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Getting started
What is WinBiga Arcade?
An online arcade with 4 games — Snake, Dino Jump, Flappy Bird and Bounce. Each game has a target score: reach it in a single run and win up to ₦1.2M.
What do I need to play?
A phone or computer with a browser, an account (username, email, password) and money in your WinBiga wallet.
Is there an app?
No app needed — WinBiga runs in your browser. Add it to your home screen for one-tap access.
Winning
How do I win?
Every game shows its target score. Reach it in one run, and once the run is verified you get a payout code.
How much will I win?
It's a surprise. Each game has a set of prize amounts, and one is picked at random for your code. You see it when you redeem.
What is the top-3 bonus?
At the daily reset, the top 3 players on each game's Today board get a bonus payout code. Redeem it like any other win.
Can the target change while I play?
It can change, but never for a run you've already paid for — your run is judged against the target and prize amounts in place when you paid.
Is there a limit to how much I can win?
A game may have a daily prize budget or a daily limit on wins per player. If one is reached, your runs still count on the leaderboard and prizes return at the daily reset. The game page warns you before you pay.
What does the leaderboard do?
It shows the highest scores as people play, live. Today's board resets daily; All time keeps every record. Ties go to whoever reached the score first.
What is the daily reset?
Every day at 8:00 PM West Africa Time the top 3 on each game get their bonus, then the "Today" boards, stats and daily prize limits start again.
Playing
How much does a run cost?
Each game shows its entry fee before you pay. It comes out of your wallet.
What happens if I close or reload the page mid-run?
The run ends there, and we try to submit the score you'd reached — if it verifies, it counts. If you paid but never pressed Start, the run waits for you — nothing is lost.
Can I pause?
Yes, briefly. Each run has a pause allowance shown on the pause screen; when it runs out, play resumes.
Can I play in two tabs at once?
No. Starting a run of the same game somewhere else ends the earlier run.
Scores & fairness
How is my score checked?
Your browser sends the moves you made. Our server replays them with the same game it dealt you and works out the score itself. A typed-in or edited score simply does not match.
Why does a run say "Not counted"?
It failed verification — for example the moves didn't produce the score, it ran faster than real time, or it reached us far too late. The result screen tells you which.
Can changing my phone's clock help?
No. Every clock that matters runs on our server. The countdown on your screen just follows it.
Wallet & payments
How do I fund my wallet?
Wallet → Fund wallet. Pay by card, bank transfer or USSD through Paystack. Your balance updates as soon as the payment is confirmed.
Is my card safe?
Card details go directly to Paystack over an encrypted connection. WinBiga never sees or stores them.
Can I get a refund on an entry fee?
Not once a run has started. If a run can't be started because of a fault on our side, the fee is returned.
Withdrawals
How do I withdraw?
Wallet → Withdraw. Enter the amount, your bank and account number. You see exactly what you'll receive and the fee before you confirm.
How long does it take?
Withdrawals are reviewed and paid usually within 24 hours. You'll get a notification when it's sent.
Is there a fee?
Yes, a flat ₦100 per withdrawal, shown before you confirm. Minimum withdrawal is ₦5,000.
Payout codes
What is a payout code?
A unique code like WB-SNA-7K2P-QX9M that you get when a verified run reaches the target score, or when you finish a day in the top 3. It's shown on the result screen and saved in My wins.
How do I redeem it?
Tap Redeem on the result screen or in My wins, or type the code into the Redeem box there. You see what you won, and it's credited to your wallet instantly.
Can someone else redeem my code?
No. A code only works on the account that earned it, and each code can be redeemed once.
Why is my code "under review"?
If our checks flag anything unusual about a winning run, a person looks at it before the code can be redeemed. You'll get a notification when it's ready. Most reviews finish within a few hours.
Do I pay tax on prizes?
Possibly — any tax due is your responsibility. We can't give tax advice.
Accounts
Can I change my username?
Yes, in Settings. Your profile link changes with it.
I forgot my password.
Use "Forgot?" on the sign-in page. We'll email a reset link.
Can I have two accounts?
No. One account per person; extra accounts are closed and their scores removed.
Technical issues
The game feels laggy.
Close other tabs and apps, and make sure your browser is up to date. The games are light and run well on most phones.
The daily reset countdown looks wrong.
Countdowns follow our server's clock, not your device, so they're the same for everyone.
Which browsers work?
Current versions of Chrome, Safari, Firefox, Edge and Samsung Internet on Android and iOS.